Pulse Provides IVR System to Hoxworth Blood Center
Hoxworth Blood Center at the University of Cincinnati Medical Center deploys the pulsevoice interactive voice response (IVR) system to communicate test results to patients.
Richmond Hill, ON (PRWEB) October 20, 2004
pulse, a leading provider of innovative telephony solutions, today announced that Hoxworth Blood Center at the University of Cincinnati Medical Center, an internationally recognized leader in transfusion medicine, has successfully deployed pulseÂs interactive voice response (IVR) system Â pulsevoice Â to communicate test results to patients.
As part of its blood donation program, Hoxworth Blood Center offers free cholesterol screening tests to all blood donors. The non-fasting total serum cholesterol level test is part of all successful blood donations, and is intended to be a screening only.
Donors can obtain the results of the screening three days after the blood donation, by phone only. At the time of donation, Hoxworth provides each donor a unique ID number and phone number to call.
ÂWe feel the addition of a free cholesterol screening test will enhance the experience of donating blood,Â said Michael Anderson, spokesperson for Hoxworth. ÂNot only are our donors saving lives by giving blood, but theyÂll monitor their good health with a free cholesterol screening. The pulsevoice IVR provides us with a cost-efficient way to communicate the test results back to our donors.Â
ÂWe were delighted to be able to provide this solution for Hoxworth,Â said Mohan Markandaier, director of sales and marketing at pulse. ÂIt is a unique example of how our IVR technology has helped the medical community provide its patients with up-to-date information and reduce operational costs at the same time.Â
With installations in over 35 countries around the world, pulse maintains its global presence as a leading provider of innovative telephony solutions. Drawing on its operational and application expertise, pulse delivers flexible and affordable platforms while offering 24/7 technical support and professional consultation. pulseÂs award-winning products include pulsevoice for IVR/ASR, pulsesoftswitch for flexible switching, pulsecms for call center management, pulsesmartdialer for automated outbound dialing, pulseconference for audio conferencing services, and pulseteleserve for telephony ASP. Further information about pulse is available at www. pulsevoice. com.
Product or service names mentioned herein may be the trademarks of their respective owners.
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For more information about pulse, please contact:
Pulse Â the heartbeat of voice communications
Public relations department
28 fulton way, unit 9
Richmond hill, ontario, canada L4B 1J5
T 905 695 3500
F 905 886 0569
E pr@pulsevoice. com
W www. pulsevoice. com