Monday, December 29, 2008

Craig Research Continuum Launches eQuity Tool™: Online Application Helps Optimize Case Management Caseloads

Craig Research Continuum Launches eQuity Tool™: Online Application Helps Optimize Case Management Caseloads

The eQuity Workflow Solutions has been implemented by several nationally-recognized healthcare organizations with positive results. Future clients now will have access to the eQuity Tool, which can be used in combination with the eQuity Workflow Solutions, to help automate the process of assessing the severity, intensity, and complexity of case manager caseloads into quantifiable and actionable information.

Annapolis, MD (Vocus/PRWEB) December 07, 2010

Craig Research Continuum (CRC) announces the launch of eQuity Tool™, an online application that improves the performance of care management (CM) programs through the standardization of clinical workflows and the optimization of caseloads. The application is based upon the consulting solution developed by Kathy Craig, MS, RN, CCM, over the past ten years, referred to as the eQuity Workflow Solutions™.

The eQuity Workflow Solutions has been implemented by several nationally-recognized healthcare organizations with positive results. Future clients now will have access to the eQuity Tool, which can be used in combination with the eQuity Workflow Solutions, to help automate the process of assessing the severity, intensity, and complexity of case manager caseloads into quantifiable and actionable information.

Mae Taylor Moss, MS, DHA, FAAN, AVP clinical operations for Accordant Health Services, a CVS Caremark Company, notes that “eQuity has improved the consistency of Accordant’s care management programs from a staffing perspective. Our clinical team is using data generated from the eQuity process to more accurately assign and maintain patient caseloads for our case managers.”

Another satisfied customer is Blue Cross/Blue Shield of Massachusetts (BCBSMA). “Implementing eQuity allowed us to effectively integrate our business requirements and clinical protocols in a manner that significantly improved the quality and consistency of our case management program,” according to Anne Flaherty-Quemere, RN, BA, business unit manager at BCBSMA.

"As the healthcare industry continues to evolve, there is an increasing need to provide client-focused solutions,” notes Kathy Craig, the founder of CRC and strategic partner with Schooner Healthcare Services, LLC” “Establishing process, performance, and outcome instruments based on evidence-based research, validated tools, feedback loops, and standardized workflows is required for the next generation of care management solutions. The new eQuity Tool is an important building block for reaching the next level.”

“Our goal was to use a statistically validated tool to understand the acuity of our case management populations,” adds BCBSMA’s Flaherty-Quemere, “To that end, eQuity accomplished that goal. Ms. Craig’s solution empowered us to quantify the weights of our case managers’ caseloads, promoted helpful and insightful conversations about key workflows based on objective measurable data, and allowed us to analyze the data to ensure that the correct populations are being targeted for CM interventions.”

Accordant’s Dr. Moss elaborates “eQuity allows us to do a better job targeting our case management interventions and measuring outcomes. In addition, employee morale has improved with the ability to provide better feedback loops.”

Ms. Craig works with companies to engage in a “reflective practice” assessment that enhances the precision and continuity of client caseloads and workflows. Through a dynamic corporate-needs and inter-rater reliability assessment, she coaches companies on how to take their CM operations to the next level. Her solutions generate quality enhancements that lead to caseload equity, ties CM practice to clinical outcomes and opens up a robust dialogue between the front-line case managers, CM supervisors, and business managers. Craig’s eQuity Workflow Solutions, along with the new eQuity Tool, offers a powerful combination to improve the productivity and job satisfaction of case managers in many companies.

Features of eQuity Workflow Solutions include:
 Expert assistance to integrate eQuity into a client’s documentation or technology system;  Training programs geared for case managers, train-the-trainers and supervisors;  Analysis of clients’ case management practices to discover gaps and workarounds;  Inter-rater reliability testing for uniform use of eQuity and reliable data output;  Creation of caseload stratification to show caseload complexity and case manager skill level; and  Establishing the eQuity Data Trifecta – process, performance, and outcome reports.

The eQuity Tool helps automate the eQuity Workflow Solutions. The eQuity Tool is a web-based system that helps case managers determine the complexity of their caseload based on the options they select from columns in a carefully constructed, easy to use, science-based chart. Once selections are made by the case manager, the program provides an ‘acuity score’ for each case manager’s caseload. The scores are then used to make decisions on future caseload assignments, caseload stratifications, individual performance and skill enhancements, eQuity-based teaching opportunities, product line refinements and other process improvements, and adding case management-specific outcomes to business reports such as savings and ROI.

“The software is so easy to use, and it builds on the systems that most companies already have internally,” Craig notes. “In addition to the robust eQuity Workflow Solutions, companies can choose from an ‘a la carte’ menu of products and services that includes the eQuity tool, webinars, workshops, and customizable consulting.”

Contact Kathy Craig or Melanie Goas at (410) 280-0025 or info(at)schoonerhealth(dot)com for more information.

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About Craig Research Continuum (http://www. schoonerhealth. com/Craig_Research_Continuum__.html). Founded in 2007, CRC focuses on improving process, performance, and outcomes through consulting, project advice, and instructional services regarding URAC accreditation and eQuity Workflow Solutions™. CRC’s services include analyses and workflows that advance effective practice performance, establish standardized processes for enhanced reliability, and incorporate acuity-based case and caseload outcomes data into the suite of business reports used by companies, health plans, and hospitals. From front-line case managers to front-office decision makers, CRC brings the value of case management to the forefront of effective, evidence-based care coordination.

About Schooner Healthcare Services (http://www. schoonerhealth. com). Founded in 2007, Schooner (SHS) provides cutting edge business and medical management solutions designed to promote evidence-based applications, improve health outcomes, increase patient satisfaction, and control costs. In addition, SHS provides clients with business development, government relations and management support from its national headquarters located in Annapolis, Maryland.

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