Thursday, August 19, 2010

Parature Receives 2009 Communications Solutions Product of the Year Award

Parature Receives 2009 Communications Solutions Product of the Year Award

Parature Customer Service™ Software Recognized for Outstanding Innovation.

Vienna, VA (Vocus) July 8, 2010

Parature, a global leader in on-demand customer service software (http://www. parature. com/customer-service-software. aspx), announced today that Technology Marketing Corporation (TMC) has named Parature Customer Service™ software as a recipient of a 2009 Communications Solutions Product of the Year Award.

Parature (http://www. parature. com/default. aspx) enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Parature Customer Service™ software (http://www. parature. com/customer-service-software. aspx) integrates a customer portal, rich knowledgebase, ticketing, and a host of other modules in one dynamic, tightly unified system that allows organizations to effectively manage all of their support needs. Parature software increases efficiency across entire organizations, improving processes among customer support, operations, development and sales.

“It is an honor to receive this Product of the Year Award from Customer Interaction Solutions,” stated Parature CEO, Tim Davenport (http://www. parature. com/team_TimDavenport. aspx). “Parature is proud to support nearly twenty million end users every day in organizations of all types and sizes with our multi-channel customer service software suite. Parature is committed to customer success and dedicated to delivering innovative applications to further enhance the multi-channel service experience at an affordable price.”

“Parature has been recognized with a 2009 Product of the Year Award for their admirable efforts in the advancement of customer service software,” said Rich Tehrani, CEO, TMC. “Parature Customer Service software has shown benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at Parature. I look forward to more innovative solutions from them in the coming year.”

The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2008 through March 2009 were chosen as winners of the Communications Solutions Product of the Year Award.

The 2009 Communications Solutions Product of the Year Award winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions (http://www. tmcnet. com/viewette. aspx? u=http%3a%2f%2fhttp://www. tmcnet. com%2fcall-center%2fDefault. aspx&kw=) Web site.

Parature, Inc.
Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U. K. For more information, visit http://www. parature. com (http://www. parature. com)] or follow @parature (http://twitter. com/parature) on Twitter.

About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U. S. sites placing TMCnet in the nation’s top.03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digioum); Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).
TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution. com, Smart-Grid. TMCnet. com, Smart Products Ecosystem, Robotics. TMCnet. com, Cable. TMCnet. com, Satellite Spotlight, Green. TMCnet. com, Healthcare. TMCnet. com, Business Video, Finance. TMC. com, Legal. TMC. com and Education. TMCnet. com.

For more information about TMC, visit http://www. tmcnet. com (http://www. tmcnet. com).

TMC Contact: 
Jan Pierret
Marketing Manager
203-852-6800, ext. 228

Media Contact:
Dayna Tenorio